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Privacy Policy

Last updated: May 2, 2026

Butter Technology Holdings, Inc. ("Butter," "we," "us," or "our") is a Wyoming C Corporation that operates buildwithbutter.com and a suite of business software products including ButterPOS, ButterStore, ButterPay, ButterCX, and Bosku (collectively, the "Services"). Indonesian operations — including local sales, support, and merchant onboarding — are conducted under an operating license granted to our authorized Indonesian operating entity, PT Butter Teknologi Group, which acts on behalf of Butter Technology Holdings, Inc. within the Republic of Indonesia.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Services.

1. Information We Collect

We collect the following categories of information:

  • Account Information: Name, email address, phone number, business name, and login credentials.
  • Business Data: Order data, inventory, pricing, customer lists, transaction history, and other operational data you submit to our Services.
  • Messaging Data: When you use ButterCX or any WhatsApp Business API integration, we process messages, contact phone numbers, message metadata, and media exchanged between your business and your customers, solely to deliver the messaging service.
  • Payment Information: Bank account details, e-wallet identifiers, and transaction records, processed through licensed payment partners.
  • Device & Usage Data: IP address, browser type, device identifiers, pages visited, and timestamps.
  • Cookies & Similar Technologies: Used for authentication, preferences, and analytics.

2. How We Use Information

  • To provide, operate, and maintain the Services.
  • To process transactions and deliver messages on your behalf, including via WhatsApp Business Platform.
  • To authenticate users and protect against fraud and abuse.
  • To improve the Services, develop new features, and conduct analytics.
  • To communicate with you about your account, support requests, and service updates.
  • To comply with legal obligations under Indonesian law and the laws of jurisdictions in which we operate.

3. WhatsApp Business API & Meta Platform Data

Where you use ButterCX or any other Service that integrates with Meta's WhatsApp Business Platform, we act as a service provider processing messages between your business and end users. We do not sell or share Meta Platform Data with third parties for advertising. We use Meta Platform Data only to provide the messaging functionality you have configured, in compliance with Meta's WhatsApp Business Messaging Policy and Platform Terms.

4. How We Share Information

We share information only as follows:

  • Service Providers: Cloud hosting, payment processors, messaging infrastructure (including Meta), analytics, and customer support tools, under contractual confidentiality obligations.
  • Integration Partners: When you connect a third-party service (e.g., GoFood, GrabFood, Google), we exchange the data necessary to operate that integration.
  • Legal Compliance: When required by law, regulation, court order, or to protect the rights, property, or safety of Butter, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality safeguards.

We do not sell personal information to third parties.

5. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time — see Section 7 below.

6. Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may:

  • Access, correct, or update your personal information.
  • Request deletion of your account and associated data.
  • Object to or restrict certain processing of your data.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, email privacy@buildwithbutter.com or follow the instructions on our User Data Deletion page.

8. Children's Privacy

The Services are not directed to individuals under the age of 17. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will delete it.

9. International Transfers

Your information may be processed in Indonesia and other countries where our service providers operate. When we transfer personal data internationally, we use appropriate safeguards consistent with applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by email. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

Butter Technology Holdings, Inc. (Wyoming C Corporation)
Email: privacy@buildwithbutter.com
Website: buildwithbutter.com

For matters specific to Indonesian operations, our authorized local operating entity is:
PT Butter Teknologi Group (Jakarta, Indonesia) — operating under license from Butter Technology Holdings, Inc.