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User Data Deletion

Last updated: May 2, 2026

Butter Technology Holdings, Inc. ("Butter") — a Wyoming C Corporation — respects your right to control your personal data. This page explains how to request deletion of data we hold about you across our Services, including ButterPOS, ButterStore, ButterPay, ButterCX, Bosku, and any related Meta / WhatsApp Business API integrations. Indonesian operations are conducted under license by PT Butter Teknologi Group; deletion requests are processed jointly by both entities to ensure your data is removed from systems in both jurisdictions.

What gets deleted

When you submit a verified deletion request, we will delete:

  • Your account profile and login credentials.
  • Personal information you provided (name, email, phone number, business details).
  • Messaging records, contact data, and conversation history processed by ButterCX on your behalf.
  • Any data we received from Meta / WhatsApp on your behalf in connection with the WhatsApp Business API.
  • Usage logs and analytics tied to your account.

What we may retain

We may retain a limited subset of information where required by law or for legitimate business purposes, including:

  • Transaction and tax records required under Indonesian financial regulations.
  • Anonymized or aggregated data that cannot reasonably be linked back to you.
  • Records necessary to defend against legal claims or to comply with court orders.

How to request deletion

Option 1 — Email request (recommended)

Send an email to privacy@buildwithbutter.com from the email address associated with your Butter account. Include the following:

  • Subject line: "User Data Deletion Request"
  • The product(s) you use (e.g., ButterCX, ButterPOS).
  • The email or phone number associated with your account.
  • If applicable, the WhatsApp Business phone number or Meta Business Account ID.

Option 2 — In-product

If your product has account settings, you can delete your account directly from the Settings → Account → Delete Account menu. This will trigger the same deletion process.

Timeline

We will acknowledge your request within 5 business days and complete deletion within 30 days, except where a longer period is required by law. We will notify you by email when deletion is complete.

Verification

To protect against fraudulent requests, we may ask you to verify your identity before processing a deletion request. We will only ask for information necessary to confirm you are the account holder.

If you are an end customer of a Butter merchant

If you received a WhatsApp message from a business that uses ButterCX and want your contact details deleted from that business's customer list, you can either reply STOP to the conversation or contact the business directly. You may also email privacy@buildwithbutter.com and we will forward your request to the relevant merchant and assist with deletion of any data we hold.

Questions

If you have any questions about this process, contact us at privacy@buildwithbutter.com.